Privacy Policy

At WooReturns, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share your personal information when you use our website, SaaS dashboard, and WooCommerce plugin.

1. Information We Collect

We only collect information that is necessary to provide our services securely and reliably:

• Account Information: Name, email address, and hashed passwords when you register for our dashboard.
• Billing Information: We do not store your credit card details. All payments are processed securely by our Merchant of Record, Paddle.com.
• License Data: The domain names where you activate your license keys, the version of the plugin you are running, and server IP addresses used strictly for rate-limiting and preventing license abuse.

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and maintain our Service.
• To validate license keys dynamically via our API.
• To send you transactional emails (e.g., invoices, password resets, renewal reminders).
• To respond to customer support inquiries.

3. Data Sharing and Processors

We do not sell your personal data. We share data only with trusted third-party service providers essential to operating our business:

• Paddle: Serves as our Merchant of Record for processing payments and managing subscriptions.
• Resend: Used to securely deliver transactional emails.
• Fly.io / Vercel: Cloud infrastructure providers that securely host our database and application code.

4. Your Data Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of your personal information. You can do this directly from your WooReturns Profile dashboard or by contacting us.

5. Contact Us

For any questions regarding this Privacy Policy or how we handle your data, please reach out to privacy@wooreturns.store.